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Frequently Asked Questions

Everything you need to know about your stay

HOW TO BOOK

Booking with us is simple and personal. First, select your dates and fill in the guest details in the booking form — you will see the full price before sending. We personally review every request and reply within 24 hours. If approved, you will receive a rental contract to read and sign online. Once signed, a 30% deposit confirms your reservation. No instant booking — we review every stay to ensure the best experience for both our guests and our home.

ARRIVAL & DEPARTURE

  • Check-in from 16:00. Check-out by 10:00.
  • Early check-in or late check-out may be possible by prior arrangement.

CANCELLATION POLICY

  • More than 60 days before arrival: full refund.
  • 30–60 days before arrival: 15% of the total booking amount retained.
  • Less than 30 days before arrival: non-refundable.

PAYMENTS & DEPOSITS

  • A 30% deposit is required to confirm the booking.
  • A refundable security deposit is also required: €300 for stays of up to 4 nights, €500 for longer stays.
  • Payment by bank transfer or card.

TOURIST TAX

  • €2.00 per adult, per night, for a maximum of 7 nights.
  • Children under 17 are exempt.
  • Included in the total price.

TOURIST LICENCES

Villa MiraMar — Regional: HUTB-014845 · National: ESFCTU0000080980006639690000000000000000HUTB014845182. Villa Serenity — Regional: HUTB-075116 · National: ESFCTU00000809800025592800000000000000HUTB-075116-368. Both villas are fully licensed for tourist rentals in Catalonia.

HOUSE RULES

  • Maximum 10 registered guests.
  • No smoking indoors.
  • Quiet hours: indoors from 22:00, outdoors from 21:00.
  • Pets welcome by prior arrangement.
  • Pool use is at guests' own risk.

CONTACT

  • WhatsApp: +34 680 245 242

GETTING HERE

  • Santa Susanna, Costa del Maresme — 60 km north of Barcelona, 45 km south of Girona.
  • By train: Barcelona Sants → Santa Susanna, ~1 hr 20 min (Rodalies R1).
  • Barcelona Airport: ~1 hr 10 min by car (allow extra time — traffic in Barcelona can be heavy).
  • Girona Airport: ~30 min by car. If you have a choice, Girona is the easier option.
Villa MiraMar — Vistamar 8A ↗Villa Serenity — Himalaia 102 ↗